Yes. You can exchange/refund defective products. * However, exchanges and refunds for printing defects and missing components are only possible within 7 days of receiving the product.Please check below to see if the exchange/refund is possible. [Cases where exchange and return are not possible] If the tag attached to the product is damaged or removed, indicating signs of use. If the return application is submitted more than 7 days after receiving the product, or if the product is returned without a separate return application. If the product is damaged due to improper use or handling. * If you wish to exchange/return due to simple change of mind, you must bear the return shipping cost.* According to the Fair Trade Commission's standard terms, exchange and return requests must be submitted within 7 days of receiving the product. [Cases where exchange and return are possible] If the tag attached to the product is not damaged If you contacted us via Q&A or customer service within 7 days of receipt. In case of wrong delivery. If the product was opened but there are missing components or printing defects (unboxing video required). [What are the criteria for product defects?] Criteria for exchange of missing components and printing defects An unboxing video is required to determine defects. Please attach a video of the defective area and email us (play@kitalbum.com). If only the air kit album is defective among the components, we will only replace the air kit part. Criteria for exchanging printed photo cards If there is severe contamination, stains, dents, scratches, or peeling on the face part, it is eligible for exchange/refund. Dents, scratches, or ink splatters less than 5mm on parts other than the face (back, background, etc.) are not eligible for exchange/refund. Criteria for exchanging damaged outer boxes (packaging) If the outer packaging is significantly damaged, it is eligible for exchange/refund. Dents or ink splatters less than 10mm on the packaging are not eligible for exchange/refund. In cases of serious damage to the overall outer box and appearance, we will exchange it for a partial replacement based on available stock. If stock is exhausted, we will assist with a refund instead of an exchange. If you have any other inquiries, please call or email us. [Customer Service Operating Hours and Contact Information]Weekdays: AM 11:00 - PM 5:00 (KST) / Lunch break PM 12:30 - PM 1:30 (KST)CS: Tel. +82) 10-9956-1972 / play@kitalbum.com