After confirming the package loss, we will quickly reship or refund.Please contact the kit album customer center below.[Customer Service Operating Hours and Contact Information]Weekdays: AM 11:00 - PM 5:00 (KST) / Lunch break PM 12:30 - PM 1:30 (KST)CS: Tel. +82) 10-9956-1972 / play@kitalbum.com